Chapters authored
Technology Self-Efficacy and Mindfulness as Coping Strategies for Technostress in Hybrid Work Settings
Information technology (IT) has brought a number of benefits in aiding remote work and facilitating hybrid work models. Though individuals are enjoying the benefits, hybrid work settings are characterised by ambiguity and excessive use of technology, which may result in technostress and may influence well-being negatively. Within this hybrid work model, a number of techno-stressors may impede employee efficiency and trigger anxiety. Among the stressors are techno-overload, techno-complexity, techno-unreliability, techno-uncertainty and techno-invasion. These techno-stressors may be exacerbated by other hybrid work model challenges including long working hours, consistent connectivity, emotional exhaustion, demand for higher cognitive abilities, workaholism and overload. Technostress has thus emerged as a critical issue within the realm of management, owing to its propensity to impose pronounced repercussions on employee welfare and work-life equilibrium, in ways that can significantly impact the overall efficiency of organisations. This chapter contributes and expands literature by identifying technology self-efficacy and mindfulness as coping mechanisms that can be applied by organisations to mitigate the negative consequences of techno-stressors. The recommendations offer practical value in developing, planning and implementing targeted interventions that enable individuals to cope. Practising and implementing technology self-efficacy and mindfulness strategies can protect employees from the negative consequences of technostress, enhance well-being and improve the overall performance of the organisation.
Part of the book: Conflict Management