Professor Eduard Babulak is a global scholar, educator, consultant, and professional engineer with 30 years of experience. He served as chair of the IEEE Vancouver Ethics, Professional and Conference Committee. His academic and engineering work was recognized internationally by the Engineering Council in the UK and the European Federation of Engineers and credited by the Ontario Society of Professional Engineers and APEG in British Columbia in Canada.
The provision of high-quality and reliable customer service around the clock is essential to any business today regardless of size or location. The rapid technological advancements in the Internet, computing and artificial intelligence, and humanoid robotics have pushed the edge of research, innovation, and development of smart technologies such as chatbots. This book offers comprehensive and up-to-date information about chatbots, including basic principles, applications, and future technological trends. It is an excellent reference for any businessperson and decision-maker, as well as scholars, researchers, and developers in business, academia, government, and computing and information technology.
Go to the bookCloud computing provides resources by using virtualization technology and a pay-as-you-go cost model. Network Functions Virtualization (NFV) is a concept, which promises to grant network operators the required flexibility to quickly develop and provision new network functions and services, which can be hosted in the cloud. However, cloud computing is subject to failures which emphasizes the need to address user’s availability requirements. Availability refers to the cloud uptime and the cloud capability to operate continuously. Providing highly available services in cloud computing is essential for maintaining customer confidence and satisfaction and preventing revenue losses. Different techniques can be implemented to increase the system’s availability and assure business continuity. This chapter covers cloud computing as business continuity solution and cloud service availability. This chapter also covers the causes of service unavailability and the impact due to service unavailability. Further, this chapter covers various ways to achieve the required cloud service availability.
Part of the book: Digital Service Platforms
Part of the book: Chatbots